ORDER TIMELINE

Our company handcrafts all products within 1-2 WEEKS.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

MADE TO ORDER VS. READY TO SHIP

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 1-2 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

Washing in cold on gentle cycle

• Lay Flat to Dry

Some items may be placed in the dryer such as tea towels & baby blankets.

If you are unsure of the care instructions for your item please refer to care instructions you received in your package.

Your product(s) can be damaged if:

Snagged by something (eg. your fingernail)

• Machine-washed on medium to high heat temperatures

Machine-dried on medium to high heat temperatures

Washed rigoriously 

SIZE CHART

Please use our sizing to prevent errors in ordering. Each product has a size listed in the product description.

CUSTOM ORDERS

We always love creating new products from scratch.

Please fill out our custom order form with the details of your project.

Custom Order Form

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships using Canada Post.

We happily support and love our international customers.

We ship all International products through Canada Post.

Gibson & Grey is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

• We offer free shipping for orders over $75.00 in Canada & the US with the discount code FREESHIPCANUS

• We offer free shipping to Europe on all orders over $150.00 with the discount code FREESHIPEUR

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

• Gift cards

Digital Downloads

Sale/Clearance Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@gibsonandgrey.com

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@gibsonandgrey.com and send your item to: 943 Montclair Avenue, Hamilton, Ontario, Canada, L8M 2E2.

SHIPPING

To return your product, you should mail your product to: 943 Montclair Avenue, Hamilton, Ontario, Canada, L8M 2E2.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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